Business Terms

Business terms ex works, all prices are VAT excluded. The sale is definitive, the goods can be returned with prior written agreement of TOLMAR d.o.o.

All prices are NET

Payment: in advance by bank transfer TT.

In case of damages to the goods occurred during the transportation, buyer should claim the responsible from transport company.

Before accepting the goods it is necessary to ensure about the status of the packages. In case of visible damages of the packages, it is necessary to declare it in writing on the delivery document countersigned by the transport company’s driver to reserve the right to check the content.

The refunds for damages, losts, etc. due to transportation incident that are outside of our control, are directly managed by transport company/insurance.

Once the order is placed , it can be adjusted or modified untill the proforma invoice is isued , after isuing proforma invoice no changes to order can be made.

We are using the courrier GLS for transport and we calcolate the same cost like GLS. In some cases when the order exceed more then 150kg we will send goods by pallet and in that case cargo company transport will be the carrier.